Tesla

https://www.tesla.com/sv_se/

Last updated: December 9, 2025 at 14:33

Executive summary

Tesla's overall reputation is currently neutral with an overall score of 50.1/100, reflecting mixed sentiments across customer reviews, media, and social media discussions. Customers express significant dissatisfaction, particularly regarding poor service and unresolved vehicle issues, while media coverage highlights both innovative efforts and setbacks, such as recent reliability concerns with the Optimus robot. Despite growing interest in electric vehicles and some positive feedback about the new Model 3, there are critical operational challenges that need to be addressed, particularly in customer service and product reliability, to enhance overall public perception.
Overall reputation

Based on sentiment across all dimensions.

50
Sentiment per dimension

Higher values indicate a more positive sentiment.

Buzz

Overall buzz index showing activity across all channels over time. Higher values indicate more activity and engagement.

The dotted line indicates when tracking started. Data before this date may be incomplete.

Latest mentions across all tracked channels

A cross-channel snapshot combining media, Reddit and YouTube. Updated with the most recent items first.

Media

Ägarnas betyg: Törstigaste bilarna – och de snålaste - Vi BilägareExternal Link

Ägarnas betyg: Törstigaste bilarna – och de snålaste  Vi Bilägare

2025-12-09neutral
Media

Tesla Optimus ramlar i demo och kan ha avslöjat fusk - TeknikveckanExternal Link

Tesla Optimus ramlar i demo och kan ha avslöjat fusk  Teknikveckan

2025-12-09negative
Media

Sebastién Boudet: ”Min Tesla är både ett verktyg och en skam” - Cafe.seExternal Link

Sebastién Boudet: ”Min Tesla är både ett verktyg och en skam”  Cafe.se

2025-12-09neutral

Reviews Reviews

AI summary

The reviews indicate a significant level of dissatisfaction among Tesla customers, primarily due to poor customer service, unresolved vehicle issues, and a lack of accountability from the company. Many customers reported frustrating experiences with service delays, inadequate communication, and significant repair costs, leading to a decline in overall trust and satisfaction with the brand. Key areas for improvement: • Enhance customer service responsiveness to reduce long wait times and improve communication. • Streamline the service appointment process to ensure timely repairs and follow-ups. • Address recurring quality control issues related to vehicle build and parts to prevent defects. • Implement a more transparent process for warranty claims and repair costs. • Create a dedicated complaints department to handle customer grievances more effectively.

Over time

Number of reviews and average rating per month

The dotted line indicates when tracking started. Data before this date may be incomplete.

Sources

Trustpilot
1.7
Avg. rating
↑ Trending up
The average rating on Trustpilot has been higher recently than the overall average. If the trend continues, it will likely lead to a higher overall rating soon.
Reco
5.0
Avg. rating
Google Reviews
-
Avg. rating

Latest

December 2025

John Jones

Trustpilot

My experience wasn't the best

Only owned the car 8 months & had 4 visits by tesla ranger & a full frontal suspension change on the front end due to constant squeaking. Never experienced that from any other car I've owned. Very expensive warranty claim cost for repairs too. Leaking boot so I had a fish tank in the boot, fogging up rear light clusters & filling with water. Very poor winter miles per kwh. I wouldn't accept people saying they're an Ipad with wheels but it is true. I really hoped I could say better comments & maybe the newer models after 2021 are better build quality, but come ok a 40k plus car should be better built. I think I'm gonna stick with bmw again because I was fooling myself swapping brands.

2025-12-06

Timothy Mulder

Trustpilot

Auto al 3 maanden gegijzeld op onderdeel

We zitten inmiddels 3 maanden te wachten op een onderdeel, de auto mag niet weg uit de werkplaats volgens Tesla. Je auto wordt letterlijk gegijzeld op een onderdeel terwijl de auto prima zonder dit onderdeel kan rijden. Geen oplossing, enkel een chatbot die standaard antwoorden geeft. Nul komma nul empathie, auto van bijna 100. 000 euro en nul service. Kunnen jullie eens contact opnemen met mij? Ik wil met een mens spreken geen chatbot.

2025-12-05

Joe Licari

Trustpilot

Worst customer service I have ever had.

If I could give Tesla less than 1 star I would. I just purchased my second Tesla less than 2 months ago. It's a 2024 with 10000 miles on it and about a month ago I was hearing a noise when I turned the wheel in either direction. I made the soonest available appointment for service which was almost a full month out. I finally took the car in and they said I would be able to speak to a service tech to explain the issue, but then they said nobody was available and they believed they knew what the issue was and would fix it. After half a day when they said they would contact me and never did I called them and they said they car should be done by the next day. They messaged me a few hours later and said the car was complete they just needed to test drive it and I could pick it up the next morning. I picked the car up and checked the mileage only to find they never drove it to see if the issue was fixed, but I left anyway thinking everything was resolved. Less than a day later the exact same noise is still happening. I tried to call Tesla and they said all they could do was request a service manager call me the following day. I asked to speak to a supervisor and after being directed to roadside assistance for some reason, that rep said he would connect me with a supervisor and then disconnected the call. I then spent over 2 hours waiting on hold and trying multiple times to get another live agent only to be told they would reach out to a service manager and I should expect a call the following day. By far this is the worst customer service I have ever experienced and I wish I had not purchased this second Tesla.

2025-12-05

Nicole de Mocskonyi

Trustpilot

Systemic Service Failures, Unsafe Vehicle Return, and No Accountability from Tesla

Unsafe Service, No Accountability, and Unresolved Damages Across Tesla Austin Locations Our experience with Tesla service in Austin has been unsafe, costly, and dismissed without resolution, even after escalation to Tesla Giga Texas. St. Elmo Service Center We brought our vehicle in July for suspension and steering repairs. Before that appointment, we had all four tires replaced. After weeks of waiting, the issue was not repaired. The mileage increased only four miles, indicating a proper post-repair test drive was not performed. We were without the vehicle and forced to schedule another service for the same concern. West Austin Service Center West Austin performed follow-up work at no charge to correct St. Elmo’s missed repairs. Tesla later claimed this complimentary service was restitution. It was not. When the vehicle was returned, all four tires that were only weeks old were severely worn and unsafe. The service report stated they did not need replacement, which was false. Had we not noticed the balding within days, it could have resulted in a catastrophic safety incident. Our escalation to Senior Counsel Eric Tsai and our BBB complaint were met with Tesla stating the matter was closed. Ridgepoint Service Center Because of the damage caused after the previous two visits, we paid out of pocket for another full set of tires and a realignment. Ridgepoint assured us their General Manager would contact us to address the concerns. No one ever called. Tesla Giga Texas We are not asking for anything beyond reimbursement for the documented damages caused by Tesla’s service network. The lack of accountability, the denial of responsibility, and the refusal to acknowledge clear safety risk leaves customers to absorb the cost of Tesla’s mistakes. Owners deserve transparency, accountability, and safe vehicles returned back to them.

2025-12-04

Soerin Ramlal

Trustpilot

Ik heb een nieuwe model y waarvan de remmen piepen binnen 2 maanden

Ik heb een nieuwe model y waarvan de remmen binnen 2 maanden zijn gaan piepen. Via de app service afspraak gemaakt, hierna kreeg ik het verzoek of ik akkoord ga met de reparatie kosten. Helaas kon ik hier niet op reageren via de ontvangen sms berichten. Uiteindelijk de service center gebeld en uitgelegd dat het een nieuwe auto is en dat de remmen nu al aan het piepen zijn. De service medewerker gaf aan dat als er geen gekke dingen uitgevoerd is met de auto dat de reparatiekosten onder garantie uitgevoerd zal worden. Hierna heb ik akkoord gegeven op de reparatie kosten. Auto achtergelaten voor reparatie, nadat deze klaar was moest ik alsnog betalen voor de reparatie kosten. Dit is belachelijk, in mijn ogen valt dit onder fabrieksgarantie. Uiteindelijk heb ik moeten betalen om mijn auto mee te krijgen. Wat een slechte server en onbeschofte medewerkers van Tesla.

2025-12-03

Melia

Trustpilot

Solar

I’ve just had a power wall 3 and gate way 2 installed with a 5kw solar system could not be happier what a pice of kit once it’s up and running it’s so easy to use and adjust to your energy need

2025-12-03

Google Media

AI summary

The media coverage surrounding Tesla reveals a complex narrative marked by both innovation and challenges. While articles highlight the company’s ongoing efforts to improve its vehicles and address customer concerns, such as implementing new features to prevent forgotten phones in cars, they also underscore significant setbacks. For instance, the recent demonstration of Tesla's Optimus robot raised questions about its reliability after it fell during a presentation, leading to concerns regarding potential deception in the company's claims about its technology. Additionally, there are ongoing issues related to labor relations, exemplified by potential union blockades affecting new developments in Sweden. Key discussions in the media include Tesla's stock performance, which has been influenced by downgrades from major financial institutions like Morgan Stanley, and the company’s continued struggles in the Swedish market, where sales have been declining. Enthusiastically received were announcements regarding the new Tesla Model 3, which aims to make electric driving more accessible. Despite some positive notes, the overall sentiment remains mixed, with a significant amount of neutral reporting juxtaposed against negative critiques of the company's operational and technological challenges.
Average Sentiment
Neutral
Long-term Trend
flat
Reach Current Month
65.4%

Over time

Number of media mentions and average sentiment per month

The dotted line indicates when tracking started. Data before this date may be incomplete.

Reddit Reddit

AI summary

The discussions surrounding Tesla on Reddit reflect a diverse array of themes, primarily focused on the company's vehicles, technology, and user experiences. Conversations range from technical inquiries about Tesla coils and electric wave generation to personal anecdotes about Tesla ownership, such as the implications of charging costs and the experiences with the Tesla app. Many Redditors also share their financial considerations regarding purchasing or leasing a Tesla, highlighting the balance between affordability and desire for electric vehicles. The discussions indicate a growing interest in EVs, particularly Teslas, as more users consider the switch to electric, although concerns about costs and technological issues remain prevalent. In terms of sentiment, the overall tone of the discussions is mixed. Many users express excitement and admiration for Teslas, especially regarding their performance and innovative features. However, there are also significant frustrations related to service, delivery delays, and cost concerns, particularly regarding the transition from gas to electric vehicles. Some users have noted positive changes in Tesla’s reliability, as highlighted by recent Consumer Reports rankings, which reflects a trend of improving vehicle quality. Overall, while the enthusiasm for Tesla as a brand is strong, financial and operational challenges create a more cautious sentiment among potential and current owners.
Average Sentiment
Neutral
Long-term Trend
positive
Mentions Current Month
459

Over time

Number of Reddit mentions and average sentiment per month

The dotted line indicates when tracking started. Data before this date may be incomplete.

Latest mentions

November 2025

Tire Balance Shops External Link

r/TeslaModelY2 upvotes

Has anyone brought their Tesla to a non-Tesla service center to get their tires balanced before? If so any recommendations on where to go and things to know/ lookout for?

2025-11-15

Time to buy! External Link

r/teslareferralcode1 upvotes

https://www. tesla. com/referral/c302786 -NOV 13TH 2025 UPDATED REFERRAL- Use my referral and get up to 1000$ off Model S, Model X or CyberTruck! 500$ off Model 3 and Model Y. Great time to buy! End of year perks! 500$ OFF the NEW Budget Model Y standard model aswell! 400$ OFF solar panels too! PM me if you have any questions!

2025-11-15

Your Tesla Discount Awaits: Use My Referral Code! External Link

r/TeslaReferralsCode1 upvotes

[https://www. tesla. com/referral/raymond782377](https://www. tesla. com/referral/raymond782377)

2025-11-15

YouTube YouTube

AI summary

The YouTube videos and comments surrounding Tesla primarily revolve around comparisons with other automotive brands, updates on Tesla's latest models, and discussions about Elon Musk's influence on the company. Viewers express curiosity about Tesla's technological advancements, such as the 2026 Roadster and the company's innovations in electric vehicles and autonomous driving. There's a mixture of neutral, positive, and negative sentiments, with viewers discussing Tesla's market position in relation to competitors like BMW and BYD, as well as the implications of Tesla's operations in China. Key discussions include the efficiency of Tesla's Shanghai Gigafactory, which has significantly contributed to the production of electric vehicles. Some comments highlight skepticism regarding Tesla's marketing tactics, particularly concerning Elon Musk's public persona and the perceived authenticity of product demonstrations. Engagement metrics indicate a strong interest in Tesla's developments, with several videos garnering hundreds to thousands of views, showcasing a vibrant community of enthusiasts and critics alike who are keen on following Tesla's journey in the automotive industry. Overall, the sentiment is mixed but largely focused on technological innovation and market dynamics, reflecting a community that is both passionate and critical of Tesla's trajectory.
Average Sentiment
Neutral
Long-term Trend
positive
Views Current Month
0

Videos, Views & Sentiment

Number of YouTube videos per month, total views, and average sentiment

The dotted line indicates when tracking started. Data before this date may be incomplete.

Filter videos

Minimum views0
0133.4M
November 2025
2025-11-16Rey Jay's Trades
Views: 484Likes: 61Comments: 2
2025-11-16Press Crushing
Views: 229Likes: 0Comments: 0
2025-11-16BlackPls
Views: 481Likes: 0Comments: 0
2025-11-16Frunk To Trunk
Views: 1.0kLikes: 47Comments: 1