Tesla

https://www.tesla.com/sv_se/

Last updated: December 10, 2025 at 15:04

Executive summary

Tesla's overall reputation is currently rated at 50.1/100, reflecting a neutral public perception across various platforms. While the company showcases strong product innovation, particularly with the new Model 3, customer reviews reveal significant dissatisfaction regarding service quality, responsiveness, and vehicle reliability. Media sentiment oscillates between optimism for Tesla's advancements and skepticism about operational and labor challenges. Additionally, discussions on social media highlight both enthusiasm for Tesla's technology and critical concerns about pricing and customer relations, suggesting a need for strategic improvement in customer service and quality assurance.
Overall reputation

Based on sentiment across all dimensions.

50
Sentiment per dimension

Higher values indicate a more positive sentiment.

Buzz

Overall buzz index showing activity across all channels over time. Higher values indicate more activity and engagement.

The dotted line indicates when tracking started. Data before this date may be incomplete.

Latest mentions across all tracked channels

A cross-channel snapshot combining media, Reddit and YouTube. Updated with the most recent items first.

Media

Äntligen: Nya Tesla Model 3 är här - Dagens PSExternal Link

Äntligen: Nya Tesla Model 3 är här  Dagens PS

2025-12-10positive
Media

DEBATT: Därför fortsätter vi att strida mot Tesla - Nerikes AllehandaExternal Link

DEBATT: Därför fortsätter vi att strida mot Tesla  Nerikes Allehanda

2025-12-10negative
Media

Lagade Tesla med Biltemas skotork – sparade 170 000 - Carup.seExternal Link

Lagade Tesla med Biltemas skotork – sparade 170 000  Carup.se

2025-12-09positive

Reviews Reviews

AI summary

Overall, customer sentiment towards Tesla is overwhelmingly negative, with many reviewers expressing frustration over poor customer service, long wait times for repairs, and unresolved vehicle issues. Key themes include dissatisfaction with the responsiveness of support, the quality of service provided, and a lack of accountability from the company. Key areas for improvement: • Improve response times and accountability in customer service to ensure timely resolution of issues. • Enhance the reliability of vehicle repair services to minimize delays and ensure proper diagnostics and repairs. • Implement better communication channels for customers to reach live support representatives instead of automated responses. • Address quality control issues in vehicle manufacturing to prevent recurring malfunctions and defects. • Establish a more transparent and user-friendly process for handling refunds and trade-ins to improve customer trust.

Over time

Number of reviews and average rating per month

The dotted line indicates when tracking started. Data before this date may be incomplete.

Sources

Trustpilot
1.7
Avg. rating
↑ Trending up
The average rating on Trustpilot has been higher recently than the overall average. If the trend continues, it will likely lead to a higher overall rating soon.
Reco
5.0
Avg. rating
Google Reviews
-
Avg. rating

Latest

December 2025

Welber Dumont

Trustpilot

Descaso com cliente

Estou aguardando a 4 meses uma substituição de bateria a qual está na garantia . ligo toda semana ninguém tem uma resposta.

2025-12-10

Marcel Hernandez

Trustpilot

Check what the contract says and then run away!!!

I wasn't sure about writing a review, as these are already terrible for this company, but I have to tell you all who are thinking of buying a Tesla, DO NOT. The car is like a bad computer system that fails quite often but the main difference with a CP unit is that this one is not easy to fix. Every time you have a problem, you have to contact support, but they are not there to support you; they are there to minimise your needs. So, if you had a good German car before, you are used to good service; this is the complete opposite. They don't answer your requests, you have to chase them to get a proper reply, and when they finally do, very often they can not fix the problem, so they say "it will be fixed with the next software update," but that never happens, NEVER. To finally make you understand how bad this is. My windscreen wipers move without reason and without rain. After many attempts to get it fixed, they couldn't, so I reminded them that the car was under guarantee for the first 3 years. Their final answer: You signed a contract which says: "We are not liable for any vehicle issue which occurs after the installation of any software updates, due to obsolete, malfunctioning, or damaged hardware. " Run away from these guys!!!!!

2025-12-10

Daniel Sengna

Trustpilot

Engagerad personal!

Alltid transparens när det kommer till eventuella kostnader. Mycket träffsäkra kostnadsförslag. Snabb och smidig guidning. Skönt med appbaserad betjäning.

2025-12-10

John Jones

Trustpilot

My experience wasn't the best

Only owned the car 8 months & had 4 visits by tesla ranger & a full frontal suspension change on the front end due to constant squeaking. Never experienced that from any other car I've owned. Very expensive warranty claim cost for repairs too. Leaking boot so I had a fish tank in the boot, fogging up rear light clusters & filling with water. Very poor winter miles per kwh. I wouldn't accept people saying they're an Ipad with wheels but it is true. I really hoped I could say better comments & maybe the newer models after 2021 are better build quality, but come ok a 40k plus car should be better built. I think I'm gonna stick with bmw again because I was fooling myself swapping brands.

2025-12-06

Timothy Mulder

Trustpilot

Auto al 3 maanden gegijzeld op onderdeel

We zitten inmiddels 3 maanden te wachten op een onderdeel, de auto mag niet weg uit de werkplaats volgens Tesla. Je auto wordt letterlijk gegijzeld op een onderdeel terwijl de auto prima zonder dit onderdeel kan rijden. Geen oplossing, enkel een chatbot die standaard antwoorden geeft. Nul komma nul empathie, auto van bijna 100. 000 euro en nul service. Kunnen jullie eens contact opnemen met mij? Ik wil met een mens spreken geen chatbot.

2025-12-05

Joe Licari

Trustpilot

Worst customer service I have ever had.

If I could give Tesla less than 1 star I would. I just purchased my second Tesla less than 2 months ago. It's a 2024 with 10000 miles on it and about a month ago I was hearing a noise when I turned the wheel in either direction. I made the soonest available appointment for service which was almost a full month out. I finally took the car in and they said I would be able to speak to a service tech to explain the issue, but then they said nobody was available and they believed they knew what the issue was and would fix it. After half a day when they said they would contact me and never did I called them and they said they car should be done by the next day. They messaged me a few hours later and said the car was complete they just needed to test drive it and I could pick it up the next morning. I picked the car up and checked the mileage only to find they never drove it to see if the issue was fixed, but I left anyway thinking everything was resolved. Less than a day later the exact same noise is still happening. I tried to call Tesla and they said all they could do was request a service manager call me the following day. I asked to speak to a supervisor and after being directed to roadside assistance for some reason, that rep said he would connect me with a supervisor and then disconnected the call. I then spent over 2 hours waiting on hold and trying multiple times to get another live agent only to be told they would reach out to a service manager and I should expect a call the following day. By far this is the worst customer service I have ever experienced and I wish I had not purchased this second Tesla.

2025-12-05

Google Media

AI summary

The media coverage surrounding Tesla reveals a mixed narrative, oscillating between positive advancements and significant challenges. Recent articles highlight the launch of the new Tesla Model 3, which has been met with enthusiasm, indicating a strong interest in Tesla's product innovations. However, the company also faces scrutiny and criticism, particularly regarding operational issues and labor disputes that could hinder its expansion efforts. The contrast in sentiment illustrates a company that is both a leader in innovation and grappling with serious external and internal challenges. Key discussions in the media include the performance and reception of Tesla's vehicles, with positive reviews for new models juxtaposed against negative sentiments regarding Tesla's labor practices and issues with products. Coverage has also focused on Tesla's financial standing and stock performance, particularly after major financial institutions downgraded its credit ratings and shares. The overall sentiment of the articles is a blend of optimism about new releases and skepticism about the company's future, reflecting a cautious outlook amidst the ongoing challenges Tesla faces.
Average Sentiment
Neutral
Long-term Trend
flat
Reach Current Month
68.0%

Over time

Number of media mentions and average sentiment per month

The dotted line indicates when tracking started. Data before this date may be incomplete.

Reddit Reddit

AI summary

The discussions surrounding Tesla on Reddit reflect a mix of anticipation, critique, and speculation about the company's current offerings and future direction. Many users express dissatisfaction with Tesla's financing options, particularly regarding the Model Y, where they feel competitive offers from other manufacturers are lacking. Meanwhile, updates related to Tesla's software and technology, such as the new Unreal Engine visuals, generate interest but also highlight a somewhat muted response from the community, suggesting a level of expectation that these updates should have been more impactful. Key topics include discussions about Tesla's autonomous vehicle technology, with users comparing its advancements to competitors like Waymo. Sentiments about the brand are polarized; while some users are eager to adopt Tesla's innovations, others question the reliability and safety of their autonomous features. Additionally, political and ethical considerations arise, as some users debate the implications of supporting a company as controversial as Tesla, given its association with Elon Musk and broader corporate practices. Overall, the sentiment is mixed, oscillating between enthusiasm for Tesla's technological advancements and frustration over pricing and company policies. Users often express a desire for improved service and product offerings while remaining critical of the company's handling of customer relations and its market position. The tone ranges from hopeful to critical, indicating a community that is both invested in Tesla's success and aware of its shortcomings.
Average Sentiment
Neutral
Long-term Trend
positive
Mentions Current Month
458

Over time

Number of Reddit mentions and average sentiment per month

The dotted line indicates when tracking started. Data before this date may be incomplete.

Latest mentions

November 2025

Time to buy! External Link

r/teslareferralcode1 upvotes

https://www. tesla. com/referral/c302786 -NOV 13TH 2025 UPDATED REFERRAL- Use my referral and get up to 1000$ off Model S, Model X or CyberTruck! 500$ off Model 3 and Model Y. Great time to buy! End of year perks! 500$ OFF the NEW Budget Model Y standard model aswell! 400$ OFF solar panels too! PM me if you have any questions!

2025-11-15

Your Tesla Discount Awaits: Use My Referral Code! External Link

r/TeslaReferralsCode1 upvotes

[https://www. tesla. com/referral/raymond782377](https://www. tesla. com/referral/raymond782377)

2025-11-15

Bjørn Nyland: Why some Chinese cars have problems charging in Europe (podcast) External Link

r/EuroEV22 upvotes

Bjørn goes over some of the causes why Chinese EVs have issues DC charging using the CCS2 standard in Europe, while driving the Maxus eTerron 9. Issues during handshake have shown themselves to be particularly common during Bjørn's 1000km challenges with certain Chinese EVs. The main reasons for these problems are: * China uses the GB/T DC charging standard, therefore EVs developed in China are primarily designed to work on this standard which has a different protocol to CCS2. * GB/T uses CAN for communication (like Chademo). CCS2 uses SLAC (Signal Level Attenuation Characterisation) for handshake and uses IPv6 + TCP for communication after handshake. * CCS2 can use one of two standards, IEC 61851-24 and ISO 15118. * Improperly implemented communication standards by Chinese manufacturers can cause issues, if handshake cannot be completed or times out, then charging cannot begin. * Many Chinese manufacturers do not validate their vehicles on all manufacturers' chargers that can be fou…

2025-11-15

YouTube YouTube

AI summary

The YouTube content surrounding Tesla showcases a diverse range of themes and discussions primarily focused on electric vehicles, innovative technologies, and the future of transportation. Videos highlight personal experiences with Tesla cars, such as first drives in urban settings, as well as comparative analyses with other brands like Mercedes and Audi. Viewers are particularly engaged with discussions around Tesla's latest models, their unique features, and the advancements in charging infrastructure, as seen in the Electric News Highlights series. Additionally, there are imaginative concepts presented, such as the Tesla flying bike and the Tiny House, which stimulate viewer curiosity about future innovations in Tesla's product line. Viewer opinions vary, with many expressing positive sentiments towards Tesla's performance, design, and visionary projects led by Elon Musk. Comments often reflect excitement about Tesla's advancements and their implications for sustainable living and transportation. However, there are also neutral discussions centered on Tesla's role in broader market trends and comparisons to competitors. The general sentiment towards Tesla appears to be favorable, with videos garnering significant engagement—examples include a video with over 4,800 views discussing the Tesla Mini Car and another with 1,314 views on the Tiny House. Overall, the engagement metrics indicate a strong interest in Tesla's developments, reinforcing its status as a leading innovator in the automotive industry.
Average Sentiment
Neutral
Long-term Trend
positive
Views Current Month
0

Videos, Views & Sentiment

Number of YouTube videos per month, total views, and average sentiment

The dotted line indicates when tracking started. Data before this date may be incomplete.

Filter videos

Minimum views0
0133.4M
November 2025
2025-11-16Rey Jay's Trades
Views: 484Likes: 61Comments: 2
2025-11-16Press Crushing
Views: 229Likes: 0Comments: 0
2025-11-16BlackPls
Views: 481Likes: 0Comments: 0
2025-11-16Frunk To Trunk
Views: 1.0kLikes: 47Comments: 1